FAQs

Orders

Q: I have just placed my order. How long will it take for orders to be processed?
A: 
All orders are dispatched within the next working day upon successful checkout. That means it will arrive at your doorstep within 3-4 working days. Customised orders will be dispatched within 14 working days (which means it will take about 17-21 working days to reach you). As perfectionists, we strive to ensure that the highest standard of workmanship is delivered consistently into your hands (undiscounted, regardless of the discounts we offer). 

Shipping & Payments 

Q: I live in Singapore. What are the shipping costs like?
A: Good news! We ship FREE locally with purchases above $100.00. For orders below $100.00please see below for an outline of charges in SGD:

Local Delivery (within Singapore)

Carrier / Type Up to 5kg Estimated shipping time
Singapore Courier $4.50 2 working days
             

If there is no one home to receive the parcel, the courier company will contact you to arrange for a redelivery.
Kindly note that shipping times are estimated and we seek your understanding and patience during peak seasons.

Q: Do you ship outside of Singapore?
A: Yes we do! Please see the table below for the cost and estimated shipping times.

International Delivery (Rest of the World)

Delivery costs will depend on the size and weight of your order. Please contact us at admin@marvelousworks.sg before placing your order.

Cancellations, Returns & Exchanges

Q: Can I cancel my order?
A: Once an order is dispatched, we will not be able to amend your order. However, you may contact us immediately at admin@marvelousworks.sg if you need us to amend your order before it is dispatched. Do note that each amendment comes with an administrative fee* of SGD$3.00.

If you wish to exchange or return any item, you are free to do so within 14 days of receiving the item - no questions asked. However, do note that delivery charges will be borne by you, on top of an administrative fee* of SGD$3.00. All charges will be deducted from the amount refunded to you. 

Do note that custom orders and products cannot be returned or exchanged due to the personalized nature of the item.

*The administrative fee of SGD$3.00 is charged on a per order basis, regardless of the quantity ordered. This is designed to be a face-value consideration to hold us accountable should we not process your requests.

 

Q: I am not entirely satisfied with my product. What can I do?
A: We're confident you will love the quality of all of our products on Marvelous Works SG. We personally examine every product on our shop to ensure that they are of the highest quality. However, in the rare case that your item is defective (which it never should be), we will take extra special care of you - just drop us an email and we will assist you.

Q: The item got damaged during shipping. Help!
A: If there are damaged items due to shipping or transportation (which is very very rare), please submit a photo of the item and its damaged mail bag (such as torn plastic) upon receiving the item and we will investigate accordingly. We will be glad to arrange for a new item to be mailed to you or to compensate you with store credits (excluding shipping fees). No administrative fees will be charged as it is our responsibility to ensure that you receive your orders in tip top condition. However, to be fair to our craftsmen, we do not entertain such issues if you do not report it to us at the point of delivery. 

Q. If my note of reason for refund is valid, how will my refund be applied?
A: As we do not offer cash refunds in any case, store credits minus shipping fees will be applied to your account. These store credits can be used to offset the cost for your next purchase with us.