Refund policy

Q: Can I cancel my order?
A: All sales are final. This is to reduce the wastage of packaging materials and to instill the spirit of sustainable purchasing practices. Once an order is dispatched, we will not be able to amend your order.

However, you may still contact us immediately at sales@marvelousworks.sg if you need us to amend your order before it is dispatched.

Do note that custom products cannot be returned or exchanged due to the personalized nature of the item. This applies to reusable masks as well due to hygiene reasons.

Q: The item got damaged during shipping. Help!

A: If there are damaged items due to shipping or transportation (which is very very rare), please submit a photo of the item and its damaged mail bag (such as torn plastic) upon receiving the item and we will investigate accordingly. We will be glad to arrange for a new item to be mailed to you or to compensate you with store credits (excluding shipping fees). No administrative fees will be charged as it is our responsibility to ensure that you receive your orders in tip top condition. However, to be fair to our craftsmen, we do not entertain such issues if you do not report it to us at the point of delivery. 

Q. If my note of reason for refund is valid, how will my refund be applied?
A: As we do not offer cash refunds in any case, store credits minus shipping fees will be applied to your account. These store credits can be used to offset the cost for your next purchase with us.